Did you know that more than 70% of travelers use their mobile devices to view and access their itinerary information pre-departure and in-destination?
With this is mind, we're launching a brand new web experience for your customers; built using the latest tech and with a mobile-optimized design. Have questions about the new Web Itinerary during this beta release? Need some help navigating the new experience and not sure where to start? We've listed out the top Frequently Asked Questions below to give you all the information you need on the new client experience. If you can't find an answer to your question here, please feel free to reach out to our team at firstname.lastname@example.org.
TABLE OF CONTENTS
- How can the NEW Web Itinerary be accessed?
- How can I access all of the booking information, such as room and passenger details?
- Where do I find the calendar, map, and messenger?
- How do I access the old itinerary view?
- I cannot properly access my information; The new Web Itinerary isn't working for me.
How can the NEW Web Itinerary be accessed?
To view the new web itinerary, select TRY THE NEW VIEW at the top of the current web itinerary.
How can I access all of the booking information, such as room and passenger details?
You can access all of your booking information simply by clicking on the booking segment. This will open up a right drawer with all of your booking details. We designed the new Web Itinerary for a streamlined, dynamic experience.
Where do I find the calendar, map, and messenger?
While you'll notice that certain features, such as the Map, Calendar, and Messenger, are not available on the new Web Itinerary beta version, this is just temporary as we continue to enhance the new client experience.
We will re-introduce these traveller features, better than ever, in Phase 2 of the new Web Itinerary. To access these features, please use the old web itinerary view.
How do I access the old itinerary view?
If you need to return to the old Web Itinerary, you can do so at any time by clicking on the "Go back to other" button at the top of the itinerary.
I cannot properly access my information; The new Web Itinerary isn't working for me.
If you're experiencing any technical difficulties with the new Web Itinerary, please reach out to our Customer Success team at email@example.com with the following information:
- Browser size (if your screen is minimized at all)
- Screen size
- The issue you're experiencing