Frequently Asked Questions

How do I add a Traveller?
Travellers will be able to interact with their Trip on the Web View and through the mobile app. 1. From within a Trip, select Travellers from the left n...
Tue, 4 Aug, 2020 at 4:32 PM
How do I forward an email confirmation?
If you've received a booking confirmation via email, you may be able to forward it directly to your Booking Inbox. To check if a Supplier is supported,...
Fri, 21 Aug, 2020 at 4:53 PM
How do I create a Trip?
Once you're ready to get started building your itinerary, you will need to first create the Trip. 1. Click the +New button in the top right-hand co...
Tue, 4 Aug, 2020 at 4:32 PM
How do I publish a Trip?
Once you are finished adding segments to your Trip, you can Publish it to make it available to your Travellers. 1. Click the blue Publish button in the ...
Tue, 4 Aug, 2020 at 4:32 PM
How do Travellers use the Mobile App?
For Travellers that want access to their Trip anywhere, the Umapped Mobile App can be downloaded via the Google Play and Apple stores. First time users will...
Fri, 31 Jan, 2020 at 2:38 PM
How do I import a PNR?
If you are using a GDS that does not support Umapped integration, or your company is not yet set up with Sabre LIVE, you can still import PNRs to the Trip P...
Tue, 4 Aug, 2020 at 4:32 PM
How do I add photos?
Whether you are using a Vendor from Umapped's database or a custom Vendor from your own Library, there are several ways to customize how and which phot...
Tue, 4 Aug, 2020 at 4:32 PM
How do I access past Trips?
Using the Dashboard, you can easily search through or filter your Trips. 1. To access your past Trips, click on the Filter icon beside the search bar. ...
Tue, 4 Aug, 2020 at 4:32 PM
How do I delete a Trip?
Follow the steps below to delete a Trip. NOTE: Once a Trip is deleted, it cannot be re-instated. From the Dashboard 1. Navigate to your Trip (use ...
Thu, 13 Aug, 2020 at 10:16 AM